Contact us. Sign in. Choose your cart Mobile solutions. Home solutions. Have a phone you love? Line must remain active for 45 days. See vzw. Insurance and device protection - Support Overview. Device protection can help you replace your device if it's ever lost, stolen, damaged or defective after the manufacturer warranty expires. Filter all topics below. Select a Category About device protection. All Topics.
Lost or stolen phone FAQs - Report unauthorized charges Verizon heading Still seeing charges on your lost or stolen phone? Learn how to report unauthorized use and dispute fraudulent charges to your Verizon account. Device Protection Insurance Comparison Chart heading Compare what's included with each Verizon insurance option available for your mobile device. See pricing, coverage features and deductibles. Protection Options.
Get help with replacing your screen protector as needed. Extended Warranty - Defective Device Protection FAQs heading Find out how to extend the manufacturer's warranty and get a replacement if a device has an electrical or mechanical defect. Learn how to check for coverage eligibility.
It is no longer available for new sign ups. Find out about Asurion pricing and deductibles. Real-time technical support is also included through Tech Coach. Verizon Mobile Protect FAQs heading Learn about this device protection option that includes insurance coverage for repair and replacement of devices, digital security, tech support and more.
Wireless Phone Protection FAQs Verizon heading Get insurance coverage for replacement or repair of a device that is lost, stolen or damaged. Line must remain active for 45 days. See vzw. Page contents.
What is Verizon Mobile Protect? Plus, these key benefits are available: Same-day delivery and setup for replacement smartphones Available for approved insurance claims in select locations, which are subject to change at any time, contingent on certain criteria including claim approval time, customer location, and technician availability.
Who is eligible for Verizon Mobile Protect? To be eligible for Verizon Mobile Protect , you must enroll either: Within 30 days of one of the following events: Purchase or upgrade to a new device and activate it on a new or existing line Bring your own eligible device that meets the following criteria: Is fully functioning, without damage including cracked screens and free of defects Isn't lost or stolen Is activated on a new line not an existing line During an open enrollment period To be eligible for Verizon Mobile Protect Multi-Device , you must meet the requirements for Verizon Mobile Protect above, and you must also have 3 — 10 lines on your account with eligible devices.
How much does Verizon Mobile Protect cost, and what's my deductible? Not including cracked screen repair claims which are unlimited. After 12 months claim-free on a line, that registration will automatically re-open and be available to be used with another line on the account.
How do I enroll in Verizon Mobile Protect? My Verizon website : Click See all eligible Add-ons. Scroll to Verizon Mobile Protect, click Get it now , and follow the prompts.
Tap Enroll for the lines you want covered. Select Verizon Mobile Protect and follow the prompts. Can I have Verizon Mobile Protect and another device protection option on my account at the same time? Where can I find important information for Verizon Mobile Protect? How do I cancel Verizon Mobile Protect? Are there any other device protection options besides Verizon Mobile Protect? Yes, refer to our device protection comparison charts for options: Non-New York customers e.
Device repair and replacement Expand All. Am I eligible for new device same day delivery and setup? What is the Extended Warranty replacement fee and how do I know if it applies to me? Device refresh Expand All. What does the unlimited device refresh with Verizon Mobile Protect include? Where do I go to run diagnostics on my device with Verizon Mobile Protect?
Where do I go for my device sanitization through Verizon Mobile Protect? Do I need an appointment? How long does a device sanitization or deep cleaning take? Digital security and privacy Expand All. How does Verizon Mobile Protect provide digital security and privacy? How do I get the Verizon Mobile Protect digital security and privacy apps? How does Verizon Mobile Protect provide tech support?
Verizon Mobile Protect Multi-Device may be a better option than enrolling in for individual lines because: You can file a claim for an eligible device used on any line on your account provided that you have an open registration.
You don't need to select which lines you want covered until something happens. Once you file a claim on a line, that line is registered on your account. You'll still have 2 more registrations available that you can use for any other eligible device active on another line on your account. Claims and registrations roll off after 12 months, provided that no further claims are filed within that month period. Each Additional Coverage gives you 1 more registration and 3 more shared claims.
You have a pool of shared claims to use across any registered line once enrolled in multi-device coverage. With Verizon Mobile Protect Multi-Device, you get 9 pooled claims to use across all 3 registered lines within a month period.
If you want to file 9 claims on the same line within that month period, you can. You get technical support, security and privacy, spam call filtering and public Wi-Fi security for all eligible devices used on up to 10 lines on your account. If you sign up individually, you'll have those features for only the enrolled device. Are line registrations permanent with Verizon Mobile Protect Multi-Device, or do they reset after a period of time?
I have more than 3 lines on my account. You can add Additional Coverage on up to 7 more lines on your account. Connect with us on Messenger. Visit Community. Top Device Brands. Samsung Apple Motorola Google Amazon. About Verizon. Most Popular. Top Accessory Brands. Important Consumer Information. Financial services. Why Verizon. Why Verizon overview. Wireless coverage map. Network awards. Global coverage. Get more. Verizon Up. Device protection.
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